Shipping and Delivery Policy

1. Dispatch & Processing Time

All orders placed on Hanzof Store (operated by Unbound3D Industries Private Limited) are processed and handed over to our courier partners directly from our central fulfillment hub in Bangalore, Karnataka, India.

• Lightning Fast Dispatch: We strive to pack and ship all orders out of our warehouse within 24 business hours.
• Transit Times Apply: Please note that "dispatch" refers to the time the package leaves our facility, not when it arrives. Actual delivery to your doorstep depends on the standard courier transit times outlined below.

2. Delivery Timelines Across India

We partner with India's premier air and surface express couriers (including BlueDart, Delhivery, DTDC, and Shadowfax). Estimated delivery transit times:

3. Shipping Charges

We provide transparent, dynamic shipping pricing based directly on the contents of your order:

• 3D Printers: All 3D printers qualify for complimentary Free Shipping nationwide via insured courier. Instant self-pickup is not available for 3D printers.
• Central warehouse stock: Items marked “In stock at central warehouse” ship across India at a flat rate of ₹90 (2–4 business days delivery). Shipping is free when you order 5 or more build plates.
• Bangalore stock: Items marked “In stock in Bangalore” are dispatched the same day by courier. The courier fee is calculated live at checkout from the parcel's weight, size and your delivery PIN code.
• Store pickup: Bangalore stock can be picked up free of charge from our Bangalore store. Central warehouse items in the same order are couriered to you.

4. Order Tracking & Notifications

As soon as your shipment is picked up by the courier, you will receive an automated email notification containing your AWB / Tracking Number and direct live tracking link. You can also view live tracking status anytime in your Account Dashboard.

5. Damaged or Tampered Packaging

If you receive a package that appears visibly damaged or tampered with during transit, please refuse delivery and immediately notify us at info@hanzof.store or call +91 75581 50570. We will promptly arrange an expedited replacement shipment.