Privacy Policy

1. Introduction

Unbound3D Industries Private Limited ("Company", "Hanzof", "we", "our", or "us") operates the e-commerce platform https://hanzof.store. We are committed to safeguarding the privacy and confidentiality of personal information collected from our customers, visitors, and partners in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) regulations of India.

2. Information We Collect

When you use our store, register an account, or make a purchase, we may collect the following information:

• Contact Information: Full name, email address, mobile/telephone number.
• Shipping & Invoicing Details: Physical delivery address, city, state, postal code, and country.
• Account Credentials: Email verification tokens and encrypted authentication credentials.
• Transaction Data: Order details, purchase amount, Razorpay order IDs, and payment status (note: full card numbers and CVVs are processed directly by PCI-DSS compliant Razorpay servers and are never stored on our database).
• Technical Data: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• To process, fulfill, and deliver your 3D printer hardware and electronics orders.
• To generate invoices, shipping labels, and GST tax records.
• To send order status updates, courier tracking links, and OTP authentication codes.
• To provide dedicated technical assistance and respond to customer support inquiries.
• To prevent fraud, secure payment transactions, and comply with statutory legal requirements.

4. Third-Party Service Providers & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with essential service partners necessary for store operations:

• Payment Gateway: Razorpay Software Private Limited for encrypted, PCI-DSS compliant payment processing.
• Logistics Partners: Shiprocket, BlueDart, Delhivery, and DTDC for delivering orders to your address.
• Transactional Email: SMTP/Nodemailer servers for sending login codes and order receipts.

5. Data Security & Storage

We employ strict industry-standard technical and organizational security measures, including SSL/TLS 256-bit encryption for all network traffic, salted password hashing via bcrypt, and secure cloud database instances to prevent unauthorized access or disclosure of your personal information.

6. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your account and personal details stored with us. To exercise these rights, please email our privacy officer at info@hanzof.store.

7. Registered Entity & Contact Information

If you have any questions or grievances regarding this Privacy Policy, please contact: